Level AI

What it does

Level AI is a contact center intelligence platform that uses AI to uncover customer insights and drive business outcomes. It enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations. Level AI's AI uses semantic intelligence to understand support interactions to improve contact center team performance.

Core features

• ✦100% Auto-QA
• ✦Voice of the Customer Insights
• ✦Personalized Agent Coaching
• ✦Contact Center and Business Analytics
• ✦Real-Time Agent Assist
• ✦Agent Screen Recording
• ✦Agent GPT
• ✦iCSAT
• ✦Generative AI Innovation
• ✦Integrations

Use cases

• →Sales Performance Improvement
• →Regulatory Compliance Monitoring
• →BPO Quality Consistency
• →Financial Services CX Innovation
• →Healthcare Patient Experience
• →Retail Shopping Experiences
• →Insurance Customer Peace of Mind
• →Collections Debt Recovery