REGAL

What it does

Regal is an AI Agent Platform that improves business outcomes by transforming support, sales, and operations with AI calls. It offers AI Agents that sound human, driving better inbound and outbound calls with less effort. Regal provides a platform to build 24/7 AI Voice Agents, AI Phone Agents, AI Chat & SMS Agents, and tools for human agents, including a Unified Agent Desktop and Sales Dialer. The platform also includes features like Unified Customer Profile, Journey Builder, IVR, A/B Testing, Conversation Intelligence, Monitoring & Quality Assurance, and Analytics & Reporting. Regal focuses on customer engagement through phone number management, Branded Caller ID, Spam Remediation, and Live dashboards. Solutions are tailored by use case (Support, Acquisition, Sales, Retention, Winback) and by industry (Healthcare, Insurance, Local Services, Education, eCommerce, Medicare, Loan Collection & Servicing, Financial Services, Legal Services).

How to use: Regal allows users to build AI Agents once and deploy them across all channels. It integrates with major contact center software and CRMs, enabling personalization using real-time customer data. Users can automate customer interactions with a drag-and-drop orchestration tool and refine interactions with native A/B testing.

Core features

• ✦AI Agents for support, sales, and operations
• ✦Unified Agent Desktop
• ✦Journey Builder
• ✦A/B Testing
• ✦Conversation Intelligence
• ✦Omnichannel deployment (Voice, Messaging, Digital)

Use cases

• →Automating support calls to create customer loyalty
• →Growing the customer acquisition pipeline
• →Empowering sales teams to boost conversions
• →Driving customer retention rates through personalization
• →Informing successful winback strategies with data