Pitch Patterns

What it does

PitchPatterns is an AI-powered Quality Control platform designed to improve sales and customer service calls. It offers tools and tactics for management and coaching, helping teams analyze calls to improve close rates and CSAT scores. The platform provides conversation analysis, data security features, leaderboards, and reports to enhance team productivity and performance.

Core features

• ✦Conversation analysis
• ✦Data Security & GDPR compliance
• ✦Leaderboards for team motivation
• ✦Reports with 50+ metrics
• ✦Social Skill Markers for agent self-learning
• ✦Multi-modal communication mood analysis (Eyes, Mouth, Words, Content)
• ✦Integration with Pipedrive and Salesforce
• ✦Integration with Phone Carrier’s and Telephony services

Use cases

• →Improving close rates in sales teams
• →Enhancing CSAT scores in customer service
• →Monitoring and improving the quality of AI agent calls
• →Providing data-driven coaching for agents
• →Identifying and addressing quality issues in call interactions
• →Motivating teams through performance leaderboards