cyara.com

What it does

Cyara is an AI-led CX Transformation Platform provider that helps businesses elevate their customer experience strategy. It offers an AI-Powered CX Assurance Platform to transform, optimize, and assure customer journeys, ensuring flawless interactions through complete, end-to-end customer experience assurance. Cyara's platform helps lower costs, innovate faster, mitigate risk, and improve CX & CSAT.

How to use: Define customer journeys within Cyara, directing bots to engage with systems and test networks, applications, and back-end data. The platform identifies issues from the customer's perspective, enabling users to fix potential problems before they impact customers.

Core features

✦AI-Powered CX Assurance Platform
✦Call Explorer
✦Call Routing & Agent Desktop Testing
✦Cloud Contact Center Monitoring
✦Conversational AI Testing
✦Omnichannel Testing
✦Voice Quality Testing

Use cases

→IVR Testing
→Chatbot Testing & Optimization
→Cloud Contact Center Testing
→Email & SMS Testing
→Web Interaction Testing
→Continuous Testing Solutions
→Agent Desktop Testing
→Outbound Call Testing