Compare tools
Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Glassix
✓ verifiedPaid
AI-native contact center that resolves customer inquiries across chat, voice and social channels for support teams.
271K visits/mo752 saves
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Sierra
✓ verifiedPaid
Enterprise conversational AI platform, founded by former Google/Salesforce leaders, for building customer-facing AI agents across channels.
326K visits/mo
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Mava
✓ verifiedFreemium
Mava is an AI-powered support platform unifying Discord, Telegram, Slack, web chat and email in one shared inbox for communities.
36K visits/mo
Pricing
Starter: $49/user/mo
Growth: $65/user/mo (annual)
Free trial available
No public pricing
Starter: $0 (100 support requests/mo)
Bullish: $99/mo (500 requests/mo)
Diamond: $199/mo (2,000 requests/mo)
Whale: $599/mo (10,000 requests/mo)
Free trial available
Core features
- ✦Omnichannel inbox for chat, email, social and voice
- ✦AI agents and chatbots with human co-handling
- ✦CrystalVoice AI voice channel
- ✦Automation and workflow routing
- ✦Reporting and real-time dashboards
- ✦Mobile agent app and API
- ✦AI agent builder from SOPs/transcripts (Ghostwriter)
- ✦Multi-channel deployment (chat, voice, SMS, email)
- ✦Conversation analytics and monitoring
- ✦A/B testing of conversation design
- ✦Agent memory and customer data integration
- ✦Outcome-based pricing model
- ✦Shared inbox across Discord, Telegram, Slack, web chat and email
- ✦AI support agent trained on your knowledge base
- ✦Public-channel and private-ticket AI with human handover
- ✦Customizable embedded web chat widget
- ✦Support analytics and CSAT tracking
- ✦Unlimited agent seats on all plans
Use cases
- →Automate first-line customer support
- →Unify messaging across channels in one inbox
- →Deploy chatbots for 24/7 self-service
- →Scale support for e-commerce and enterprise teams
- →Large brands automating customer support across channels
- →Enterprises building agents without heavy engineering support
- →Companies personalizing AI interactions using CRM data
- →Scaling community support on Discord and Telegram
- →Automating repetitive support questions
- →Centralizing multi-channel tickets in one inbox
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