Mava is an AI-powered support platform unifying Discord, Telegram, Slack, web chat and email in one shared inbox for communities.
What it does
Mava is a customer-support platform aimed at community-driven and Web3 companies. It pulls tickets from Discord, Telegram, Slack, web chat, and email into one shared inbox, and uses AI trained on your knowledge base to answer repetitive questions in public channels and private tickets, with handover to human agents. It also reports on response times and resolution rates.
How to use: Integrate Mava with your community channels like Discord, Telegram, Slack, and web chat. Train the AI using your knowledge base, and Mava will automatically respond to support requests in public channels and private tickets. Use the shared inbox to manage and track support tickets.
Core features
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Reviews
Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.