AI-native contact center that resolves customer inquiries across chat, voice and social channels for support teams.
What it does
Glassix is an AI-driven contact-center and unified-messaging platform that consolidates chat, email, social messaging and voice into one workspace. Its AI agents aim to handle customer conversations end to end while human agents step in when needed, targeting industries like retail, automotive, hospitality and finance.
How to use: Manage all business conversations from Glassix's unified inbox. Assign conversations to qualified agents dynamically, maintain conversation continuity across channels, and leverage the visual chatbot builder to design automated flows.
Core features
Omnichannel inbox for chat, email, social and voice
AI agents and chatbots with human co-handling
CrystalVoice AI voice channel
Automation and workflow routing
Reporting and real-time dashboards
Mobile agent app and API
Best for
→Automate first-line customer support
→Unify messaging across channels in one inbox
→Deploy chatbots for 24/7 self-service
→Scale support for e-commerce and enterprise teams
Pricing
Starter
$49/user
Growth
$65/user
Toolspool rankingby monthly traffic