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Unthread

verifiedPaidAgentAPIunthread.io

AI helpdesk built on Slack that triages, answers, and automates support tickets across Slack, Teams, email, and chat.

What it does

Unthread is a Slack-native AI helpdesk that intakes tickets from Slack, email, Teams, web chat, and API, then uses an AI agent to triage, prioritize, and resolve them against a self-updating knowledge base. It includes automations, SLA tracking, on-call routing, and analytics on deflection and resolution time.

How to use: Book a demo to get access to a free trial. Connect your channels (Slack, Teams, email, web chat, API) so every request becomes a tracked ticket in one inbox. The AI agent triages and answers tickets from your docs, automations route and escalate the rest, and analytics track SLAs, CSAT, and deflection.

Core features

Slack-native ticket creation and threaded responses
AI agent that triages and auto-resolves tickets from your docs
Self-learning knowledge base drafted from resolved tickets
50+ two-way integrations with conditional automation flows
SLA/SLO tracking with on-call rotation alerts
Analytics on deflection rate, CSAT, and resolution speed
Omnichannel intake across Slack, email, Teams, web chat, and API

Best for

→Slack-native companies wanting support handled without a separate tool
→IT and HR teams automating internal ticket triage
→Customer support teams aiming to deflect repetitive tickets with AI
→Ops teams needing SLA tracking and on-call escalation

Pricing

Basic
$50/agent
Pro
$75/agent
Toolspool rankingby monthly traffic

Tutorials

Step-by-step: exactly how to get things done with it.

Stop Your Machine Unthreading Itself
Melly Sews · 282K views