eDesk

What it does

eDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.

How to use: eDesk centralizes customer queries from various channels into a unified inbox. Agents can access customer, order, product, price, and shipment information in one place. The AI chatbot can resolve up to 70% of queries, and AI automations streamline ticket routing and replies.

Core features

• ✦Unified smart inbox
• ✦AI-powered chatbot
• ✦AI automations
• ✦Multi-channel communication
• ✦Holistic customer view
• ✦Integrations with marketplaces, D2C platforms, and communication channels

Use cases

• →Managing pre-sales queries across chat and inbox
• →Automatically gathering customer and order information
• →Delivering speedy and accurate replies to customers
• →Automating ticket routing and responses
• →Enhancing brand reputation with automated review requests