QueryPal

What it does

QueryPal is an AI chat assistant for Slack and Teams that automates support ticket deflection by answering questions using company data from Google Drive, Notion, Jira, Confluence, and more. It also generates automated reports and enhances communication.

How to use: Connect QueryPal to your helpdesk and knowledge base. The AI will then handle questions automatically, drafting responses for agents to edit, approve, or deny.

Core features

• ✦Intelligent Ticket Deflection
• ✦Instant Analytics & Reporting
• ✦Self-Serve Customer Chat
• ✦AI Ticket Draft
• ✦Answers in Every Language
• ✦Continuous AI Growth
• ✦AI Decision Visibility
• ✦Integration with existing tools

Use cases

• →Deflecting complex support tickets across email and web
• →Generating automated reports on ticket data
• →Providing instant answers in the helpdesk
• →Emulating best agents to stop repetitive work
• →Breaking language barriers with instant translations