intercom.help

What it does

Intercom is a customer service platform that uses AI to deliver faster answers for customers and fewer questions for support teams. It offers an integrated knowledge base, help desk, AI chatbot, proactive support, and an omnichannel platform to deliver personalized support at scale.

How to use: Intercom can be used to set up a central help center, create multilingual articles, add images and videos to articles, tailor content to different audiences, automate feedback loops, and resolve issues before they arise using outbound messaging.

Core features

• ✦Help Desk
• ✦AI Chatbot
• ✦Proactive Support
• ✦Omnichannel Platform
• ✦Knowledge Base
• ✦Inbox
• ✦Tickets
• ✦AI Insights & Reporting
• ✦Workflows
• ✦Apps and Integrations

Use cases

• →Deliver help content to customers
• →Divert repetitive questions with a bot
• →Set up a central place for customers to find answers
• →Create multilingual articles for global customers
• →Resolve issues before they arise using outbound messaging