Permut

What it does

Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive growth across various channels such as WhatsApp, SMS, and Web. It aims to boost retention, prevent poor experiences, and unlock real-time insights at scale. The platform provides AI agents for customer listening and feedback collection, tailored to deliver value across multiple industries including retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Permut's AI agents are secure, intelligent, scalable, powered by multiple AI models, learn and improve over time, and are built on proprietary knowledge bases. They offer seamless integrations with CRM, POS, and other data sources, and are omnichannel by design. Permut facilitates richer feedback collection for metrics like NPS, CSAT, Voice of Customer, product reviews, purchase experience, and churn detection, transforming these into actionable insights via an interactive AI-powered dashboard.

Core features

• ✦AI Agents for customer engagement and feedback
• ✦Omnichannel support (WhatsApp, SMS, Calls, Web)
• ✦Real-time feedback collection and sentiment analysis
• ✦Interactive AI-powered dashboard for insights
• ✦Seamless CRM, POS, and data source integrations
• ✦AI agents learn and improve over time
• ✦Customizable agents with brand's tone and knowledge
• ✦Automated issue resolution and promotions
• ✦Scalable and multilingual operation (24/7)

Use cases

• →Customer listening and feedback collection
• →Boosting customer retention and preventing poor experiences
• →Unlocking real-time customer insights at scale
• →Measuring Net Promoter Score (NPS) and Customer Satisfaction (CSAT)
• →Continuously gathering Voice of Customer (VoC) feedback
• →Collecting authentic and detailed product reviews
• →Understanding and elevating purchase experiences
• →Early churn detection through conversation signals