Mava

What it does

Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages. It is the ultimate customer support platform for community-driven companies, allowing you to support, respond, track and optimize support from one place, wherever your users are.

How to use: Integrate Mava with your community channels like Discord, Telegram, Slack, and web chat. Train the AI using your knowledge base, and Mava will automatically respond to support requests in public channels and private tickets. Use the shared inbox to manage and track support tickets.

Core features

• ✦AI-powered support automation
• ✦Shared inbox for managing support requests
• ✦Integration with community channels (Discord, Telegram, Slack, Web Chat, Email)
• ✦Analytics and metrics tracking
• ✦Customizable web chat widget
• ✦Multi-lingual support

Use cases

• →Automating responses to common questions in Discord and Telegram communities
• →Managing support tickets from multiple channels in one inbox
• →Providing 24/7 customer support in multiple languages
• →Boosting customer satisfaction and conversion through real-time web chat support