LimeChat
What it does
LimeChat is an AI-powered WhatsApp journey platform designed for support and marketing. It helps e-commerce businesses transform their customer acquisition cost (CAC), retention, and support by leveraging Level-3 AI on WhatsApp. It enables businesses to deliver exceptional customer experiences and scale operations without increasing team size.
How to use: LimeChat combines WhatsApp with Level-3 AI to automate customer support, personalize marketing campaigns, and facilitate commerce journeys. Users can capture leads from various sources, nurture them on WhatsApp, and provide instant support through AI-powered chatbots.
Core features
- ✦AI-Powered WhatsApp Chatbot
- ✦OmniChannel CRM
- ✦Agent CRM with AI Copilot
- ✦Level-3 AI
- ✦Intelligent CSAT
- ✦AI Copilot
- ✦Support Analytics
- ✦Marketing Automation
- ✦Customer Segmentation
- ✦WhatsApp Commerce Bot
Use cases
- →Automating customer support queries with GPT-powered bots.
- →Capturing leads from QR codes, ads, and website product pages to WhatsApp.
- →Personalizing marketing campaigns with AI-powered segments.
- →Reducing Return to Origin (RTO) rates.
- →Improving customer retention and engagement through two-way marketing.