AI customer-experience platform to build, deploy, and oversee support agents across voice, chat, and email.
What it does
Kapture CX is an AI-powered customer-experience platform. Its AgentOS lets teams build no-code AI agents for voice, chat, email, and social, with layers for human oversight, quality auditing, and operational intelligence.
How to use: Kapture CX can be used by deploying AI Agents for voice and non-voice support, automating workflows, creating workflows for repetitive tasks, and leveraging insights from customer interactions. It also offers an agent suite for multi-channel support and an EX Suite for employee experience management.
Core features
No-code AI agent builder (VITOS)
Agents for voice, chat, email, and social
Human-in-the-loop oversight layer
Quality auditing and coaching
Operational intelligence and analytics
Industry solutions (BFSI, retail, travel, etc.)
Best for
→Automating customer support across channels
→Building and deploying AI support agents
→Overseeing and auditing agent quality
→Scaling support without added headcount
Toolspool rankingby monthly traffic