Insight7

What it does

Insight7 is a call analytics and AI coaching platform for customer-facing teams in sales, support, and learning & development. It automates QA by scoring every call against evaluation criteria, surfaces voice-of-customer themes and revenue signals, gives agents real-time guidance through Live Assist and an AI knowledge base, and upskills reps with personalized AI coaching and roleplay practice. The platform transcribes in 60+ languages, integrates with Zoom, Microsoft Teams, Google Meet, RingCentral, and 50+ other tools, and is SOC 2 Type II certified and HIPAA and GDPR compliant with PII/PHI redaction.

How to use: Connect your calling and meeting tools (Zoom, Teams, Google Meet, RingCentral, and 50+ more) or upload audio, video, or text files. Insight7 transcribes and scores every call against evaluation criteria, surfaces themes, pain points, and revenue signals in dashboards and reports, and delivers coaching feedback and AI roleplay practice to reps.

Core features

• ✦AI call scoring and automated QA
• ✦VOC and revenue intelligence
• ✦Live Assist real-time agent guidance
• ✦AI knowledge base for instant answers
• ✦AI coaching with personalized feedback
• ✦AI roleplays for rep onboarding and training
• ✦Transcription in 60+ languages
• ✦PII/PHI redaction
• ✦Dashboards, reports, and scorecards
• ✦50+ integrations including Zoom, Teams, and RingCentral

Use cases

• →Call quality assurance and compliance monitoring
• →Sales coaching and rep onboarding
• →Customer service training
• →Voice-of-customer insights from conversations
• →Surfacing conversion patterns and upsell opportunities