A GDPR-compliant helpdesk and ticketing system for webshops and SaaS teams, unifying support channels in one inbox with AI reply agents.
What it does
Herodesk is a helpdesk, live chat and ticketing tool built for e-commerce and SaaS. It gathers email, live chat, WhatsApp, Facebook and Instagram into one shared inbox alongside webshop order data, with AI agents that suggest replies, auto-answer routine questions and translate messages.
Core features
Shared inbox across email, chat and social channels
Shopify and webshop order-data integration
AI agents for suggested replies and auto-answers
Real-time AI translation
Rules engine for tagging, routing and automation
GDPR-compliant, EU-built
Best for
→Centralizing webshop customer support
→Automating routine support replies
→Handling multilingual customer conversations
Pricing
Free
Basic: €19.95/user/mo (unlimited inboxes and channels)
Plus: €39.95/user/mo (adds AI Assistant, Translate and Rules)
Toolspool rankingby monthly traffic