fluents AI

What it does

Fluents.ai is a unified Intelligent Virtual Agent (IVA) platform engineered for human-grade voice interactions at enterprise scale. By automating both inbound and outbound calling workflows with sub-second latency, it provides a seamless, natural experience that eliminates the traditional friction of automated phone systems: - AI Call Center Capabilities: A complete end-to-end voice stack that manages high-fidelity audio and intelligent dialogue for mission-critical reliability. - Rapid Agent Deployment: Build and deploy sophisticated agents in minutes equipped with advanced skills like booking appointments and real-time record lookups. - Deep CRM Integration: Bi-directional connectivity allows the IVA to seamlessly read and write data to your existing stack, including Salesforce, HubSpot, and Applied Epic. - Automated Call Disposition: Every conversation is automatically summarized with a detailed call disposition in CRM, ensuring zero manual data entry for your team. - Battle-Tested Scale: Built on GPU-accelerated infrastructure that currently powers 6 million calls per month with robust dialer capabilities. - Advanced Conversation Insights: Gain a 360-degree view of the customer experience with analytics that track sentiment, trends, and interaction quality.

Core features

• ✦Advanced dialer and sequencer
• ✦Advanced custom insights for each call
• ✦Human conversation with sub second latency
• ✦Advanced CRM integrations - 1500+
• ✦Custom LLM - chatgpt, gemini, groq
• ✦Custom Transcription
• ✦Hipaa
• ✦Professional service help

Use cases

• →Marketing Agencies - Deploy high-volume outbound dialers to follow up on web form submissions within seconds
• →Healthcare - Automate patient intake and shift coordination for home care agencies.
• →Insurance enrollment - Manage massive outbound enrollment drives during Open Enrollment periods.
• →Insurance FNOL - Handle inbound claims reporting 24/7 without a live call center.
• →Legal / Law firms - Screen thousands of potential claimants for class-action suits or personal injury cases.
• →AI receptionist - A unified inbound layer for any business that never puts a customer on hold.
• →Customer Support (CX) Optimization - Offload 80% of repetitive support calls like order tracking, password resets, or status updates.