klink.cloud

What it does

klink.cloud is an omnichannel customer engagement platform that streamlines customer support by integrating voice and non-voice communication channels, such as in-app calls, social media messaging, email, and SMS. It offers a unified CX platform with features like omnichannel contact center, telephony, AI & workflow automation, and transactional chatbots.

How to use: klink.cloud integrates with existing apps like WhatsApp, Messenger, Gmail, and Shopify. Users can centralize conversations, auto-record calls, and track team performance in one platform. It also offers virtual phone numbers and BYOC options.

Core features

• ✦Omnichannel Contact Center Platform
• ✦Telephony Management
• ✦AI & Workflow Automation
• ✦Unified Inbox
• ✦Real-time Analytics & Reports
• ✦Case Management

Use cases

• →Inhouse Contact Center
• →Customer Support Help Desk
• →Outbound Cold Calling Sales Dialer
• →BPO & Outsourcing
• →Inbound Customer Service
• →Appointment Booking
• →Multi client support across voice, non voice channels