Amplitude Guides and Surveys

What it does

Command AI was a user-assistance platform acquired by Amplitude and folded into Amplitude Guides and Surveys. It delivers in-app tours, checklists, tooltips, banners, and modals plus NPS and microsurveys, using behavior-based targeting and guardrails so messages appear in context. It integrates with Amplitude analytics, session replay, cohorts, and experimentation.

How to use: Command AI can be used to create in-app help, natural language search, and personalized nudges. It involves integrating the platform into your application and configuring the AI-guided nudges and support agent to assist users.

Core features

• ✦In-app guides: tours, checklists, tooltips, banners, modals
• ✦NPS and microsurveys
• ✦Behavior-based targeting and guardrails
• ✦Annoyance measurement to limit popups
• ✦Brand customization
• ✦Integration with Amplitude analytics, replay, and experimentation

Use cases

• →User onboarding and product adoption
• →Collecting in-app feedback and NPS
• →Feature announcements
• →Behavior-triggered nudges