Relay by BackOps.ai

What it does

BackOps.ai streamlines logistics operations by automating order processing, shipment tracking, and issue resolution. It connects with systems and carriers to reduce manual work, speed up responses, and improve efficiencies. BackOps.ai is the AI operator for logistics and supply chain teams. It reads emails, files claims, updates systems, and resolves issues — no code, no delays, just automation that works.

How to use: Connect your systems and communication channels to BackOps.ai. Configure your SOPs by feeding in PDFs, text docs, or MP3s. Relay then follows your configured rules and SOPs to perform routine tasks automatically, escalating to a human when needed.

Core features

• ✦Automated order processing
• ✦Shipment tracking
• ✦Issue resolution
• ✦Email reading and processing
• ✦Claims filing
• ✦System updating
• ✦SOP-based task execution
• ✦Automated escalation to humans

Use cases

• →Resolving missing package inquiries by automatically initiating reshipments and notifying customers.
• →Converting inbound inquiries into structured sales orders.
• →Handling claims, compliance, and customs documentation.
• →Providing live inventory and PO updates on demand.