Document360 2.0

What it does

Document360 2.0 is an AI-powered knowledge base software that transforms knowledge experiences with AI called Eddy. It features a redesigned dashboard, intuitive block editor, and customization hub, elevating content creation and offering real-time analytics and instant sync integration. It allows users to instantly create knowledge bases for customers and teams, including FAQs, user guides, product documentation, and standard operating procedures (SOPs).

How to use: Create, manage, and publish knowledge bases, software or product documentation, API documentation, SOPs, and user manuals within one platform. Start with a free trial to explore the features.

Core features

• ✦AI-powered search with Ask Eddy
• ✦Analytics dashboard
• ✦Workflow management
• ✦SEO optimization
• ✦Integrations with popular apps
• ✦Business glossary
• ✦Ticket deflector
• ✦Drive platform
• ✦API
• ✦Health check metrics

Use cases

• →Creating a knowledge base for SaaS products to reduce support tickets
• →Centralizing documentation for manufacturing operations to improve productivity
• →Providing healthcare staff and patients with a centralized knowledge base for better support
• →Ensuring regulatory compliance and mitigating risk in financial services through comprehensive documentation
• →Efficient knowledge sharing for students and faculty in education