Wudpecker

What it does

Userlens by Wudpecker is a next-gen product intelligence platform designed for customer success. It combines product analytics and customer feedback to provide a side-by-side view of customer behavior and voice. It helps B2B SaaS companies understand their customers by extracting insights from call transcripts, support tickets, and open feedback surveys. The platform offers ready-made dashboards with industry-standard metrics and cohorts, enabling teams to be better educated and prepared when speaking to clients.

How to use: To get started with Userlens, connect your product analytics and feedback sources. The platform then provides ready-made dashboards with industry-standard metrics and cohorts.

Core features

• ✦Product analytics for B2B SaaS companies
• ✦Customer feedback analysis
• ✦Ready-made dashboards
• ✦Cohort analysis
• ✦Churn risk detection
• ✦Feature adoption tracking

Use cases

• →Understanding customer happiness and churn
• →Tracking feature adoption
• →Uncovering pain points from support interactions
• →Capturing honest feedback in volumes
• →Improving customer support and success strategies