Voyageraid
What it does
VoyagerAid is an airline disruption management solution designed to enhance customer support for reschedules, cancellations, and provide a portal during disruptions. It automates communication, re-accommodation, and compensation to boost efficiency and satisfaction. It is a customer support software that helps provide seamless customer service excellence at various touchpoints, offering faster interactions, quicker responses, and more productive relationships to support travel business growth.
Core features
- ✦Multichannel Integration
- ✦Smart Ticket Management
- ✦Knowledge Base
- ✦Canned Responses
- ✦Custom Reports & Analytics
Use cases
- →Managing airline disruptions by automating communication and re-accommodation
- →Providing instant customer support through multiple channels
- →Tracking and prioritizing customer queries with a smart ticket system
- →Delivering quick answers to repetitive inquiries using a knowledge base
- →Generating custom reports and analytics on customer queries and support team performance