Viqal

What it does

Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel's PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.

Core features

• ✦Guest Journey AI Automation
• ✦Upselling AI Automation
• ✦Team Inbox
• ✦WhatsApp Business for Hospitality
• ✦Integrations with PMS, Booking Engine, and OTA
• ✦Centralized Automation for Groups
• ✦Concierge Builder
• ✦Proactive WhatsApp campaigns
• ✦(Centralized) message inbox
• ✦Analytics & reporting

Use cases

• →Automating pre-arrival check-in and sharing digital room keys
• →Offering personalized suggestions for local attractions and dining
• →Handling guest requests for amenities and assistance
• →Boosting guest experience with personalized upsells
• →Collecting post-stay feedback