Ushur

What it does

Ushur is a Customer Experience Automation™ Company that leverages AI-powered automation to enhance customer engagement, streamline workflows, and improve service through personalized interactions and integrations. It offers an Agentic Experience Framework that transforms customer engagement from structured workflows to intelligent, autonomous orchestration, providing proactive self-service and frictionless journeys. Ushur's platform is designed for highly regulated industries like healthcare, insurance, and financial services, helping them meet service demands, modernize operations, and connect with millions of customers securely and compliantly across various channels.

How to use: Businesses use Ushur to deploy AI Agents, automate workflows and business processes, and deliver seamless, compliant, and personalized customer engagement at scale. This is achieved by leveraging Ushur's platform across various channels such as web, email, SMS & messaging, and app-like experiences (Invisible App, Ushur Hub), integrating with existing systems to streamline operations and exceed customer expectations.

Core features

• ✦AI Agents for Member Service
• ✦Agentic Experience Framework
• ✦Omnichannel Solutions (Web, Email, SMS & Messaging, Invisible App, Ushur Hub)
• ✦AI Studio for dynamic process automation
• ✦Document Extraction
• ✦Security & Compliance (HITRUST r2 Recertification)
• ✦APIs & Integrations
• ✦Automated Workflows and Business Processes

Use cases

• →Healthcare: AI Agents for Member Service, Provider Order Intake, Clinical Trials, Chronic Conditions, Maternity, Medication Adherence, Population Health Management, Medicaid Redetermination.
• →Insurance: Absence Management, Group & Worksite Onboarding, RFP & Quote Intake, Claims Processing, Catastrophe Alerts, FNOL Processing.
• →Financial Services: KYC Compliance & Paperless Onboarding.
• →Cross-Industry: Payments, Email Triage, Automated Surveys, Sales Enablement, IVR Deflection, Two-Way Texting.