Univw.AI
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Sales-focused CRM with integrated cloud telephony, call QA, and AI coaching built for startups and small call-center teams.
What it does
Univw is a CRM aimed at startups and small businesses that bundles sales pipeline management with call-center features like click-to-call telephony, automated call QA, and AI-based agent coaching. It also supports pulling in leads from external sources via webhooks, CSV imports, or tools like Zapier.
Core features
Custom dashboards and call-center reporting
Automated call QA for script adherence
External automations via webhooks and email
AI-based agent coaching with notes and summaries
Integrated click-to-call cloud telephony with recording
Resource-hierarchy based data access control
Best for
→Small business sales teams tracking leads and calls in one CRM
→Call centers needing automated QA and coaching
→Teams wanting workflow automation for lead assignment
→Businesses merging marketing data from Google, Facebook, or LinkedIn into one pipeline