Tidio Copilot

What it does

Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.

How to use: Tidio can be integrated with your website or current support platform. Use Lyro AI Agent to automate answers to common questions, set up live chat for real-time support, manage tickets through the help desk, and create automated flows to guide customers.

Core features

• ✦Lyro AI Agent (AI Customer Service Chatbot)
• ✦Live Chat
• ✦Help Desk (Ticketing System)
• ✦Flows (No-code Automation Paths)
• ✦Analytics

Use cases

• →Automating customer support responses with AI.
• →Providing real-time support to website visitors.
• →Managing customer conversations and tickets in a single dashboard.
• →Generating leads and driving sales through automated flows.