Solvea

What it does

Solves is an AI resolution engine for customer service that moves beyond conversational AI to deliver resolution-driven AI. It is built for complex, online customer support, leveraging proprietary intent data, deep context, and seamless integrations to solve tough challenges in various industries. Solves acts as a full-time AI customer service digital employee, focusing on outcomes like faster response times, better service experience, and stable performance, trusted by over 100 leading brands.

How to use: Businesses can hire Solves as a full-time AI customer service digital employee. It integrates with existing systems, learns continuously from real interactions, and resolves customer issues at scale. The implementation process involves connecting with Voc.AI experts, planning for automation, choosing impactful use cases, and iterating for scaling support capabilities.

Core features

• ✦Resolution-driven AI for customer service
• ✦Performance-based pricing (pay only for resolved tickets)
• ✦Rapid deployment and continuous learning
• ✦Scalable resolution of thousands of customer issues
• ✦Proactive product support (compatibility checks, setup help, smart recommendations)
• ✦Issue detection & risk mitigation (churn prevention, sentiment detection, predictive routing)
• ✦Claims, returns, and compliance management

Use cases

• →Automating customer support for complex industries like IT, Life Sciences, Mobility, E-commerce, and Finance.
• →Proactively preventing customer issues through compatibility checks and smart recommendations.
• →Mitigating churn by identifying risks and triggering resolution workflows.
• →Streamlining claims, returns, and compliance processes.
• →Reducing customer service costs while improving satisfaction.