SearchUnify

verified

Unified cognitive platform for enterprise search and AI support; strong traffic.

What it does

SearchUnify is a unified cognitive platform that powers enterprise search and fuels a suite of AI-powered products for a future-proof customer self-service and support strategy. It provides enterprise search, insights engine, & AI-powered apps for better customer support & self-service.

How to use: SearchUnify unifies disparate data silos, making information findable for customers and employees. It leverages AI and real-time analytics for insights into customer and employee behavior. It also delivers personalized customer service experiences with support applications.

Core features

✦Unified Cognitive Platform
✦Enterprise Search
✦AI-Powered Applications
✦Insights Engine
✦Proactive Decision Making
✦Enhanced Information Findability

Use cases

→Improving customer self-service
→Augmenting support agent efficiency
→Boosting community engagement
→Enhancing knowledge consumption
→Developing proactive support workflows