Salesforce

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The market-defining CRM: deepest ecosystem and built-in AI agents, at enterprise pricing that rewards committed teams.

What it does

Salesforce is a cloud customer relationship management (CRM) platform. Its suites connect sales, customer service, marketing and commerce on one shared data platform, with Agentforce AI agents that can support employees and customers around the clock. Editions scale from a small-business Starter Suite to enterprise deployments with web API access, predictive AI and developer sandboxes.

Core features

✦Lead, account, contact and opportunity management
✦Built-in sales flows and lead routing AI
✦Automatic email, event and contact syncing
✦Dynamic email marketing and analytics
✦Agentforce autonomous AI agents
✦Web API access and full sandbox (higher editions)

Use cases

→Small teams running sales, service and marketing from a single app
→Sales orgs managing pipelines and closing deals across channels
→Customer support across email, chat and voice
→Enterprises building custom CRM apps with predictive AI

Pricing

Starter Suite: $25/user/mo (billed monthly or annually)

Pro Suite: $100/user/mo (billed annually)

Enterprise: $175/user/mo (billed annually)

Unlimited: $350/user/mo (billed annually)

Reviews

Big-picture takes: what it's for and whether it delivers. High-engagement videos from YouTube — not sponsored.

Salesforce Admits they were Wrong

The PrimeTime · 520K views

Best CRM Software 2026? Notion vs Airtable vs folk vs Copper vs Pipedrive vs HubSpot vs Salesforce

Efficient App (Alex & Andra) · 73K views

Tutorials

Step-by-step: exactly how to get things done with it.

Salesforce Tutorial For Beginners | Introduction To Salesforce | Salesforce Training | Simplilearn

Simplilearn · 1.2M views

Salesforce CRM Full Training Tutorial For Beginners | 2022

Nick Boardman · 971K views