Simulation testing and audio-native call scoring platform that catches voice-AI agent failures before and after launch.
What it does
Roark is a QA and observability platform for voice and chat AI agents. It runs an agent against hundreds of simulated callers and scenarios before launch, then scores every live production call with 64+ audio-native metrics such as pronunciation, empathy and pacing, filing issues when something breaks.
How to use: Users integrate Roark with their voice platforms using one-click setups or SDKs to automatically capture call data. They can then monitor live calls, track 40+ metrics, analyze multi-speaker conversations, and run evaluators for compliance or instruction-following. For testing, users define conversation flows with a graph editor, configure diverse personas, and run end-to-end simulations. Failed production calls can be automatically converted into new test cases to ensure continuous improvement.
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