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Richpanel

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AI-native customer service helpdesk for e-commerce brands that automates ticket resolution across every support channel.

What it does

Richpanel is a customer-service platform for e-commerce brands that combines a multi-channel helpdesk inbox with AI agents that resolve tickets automatically. It offers white-glove migration from tools like Gorgias and Zendesk and guarantees a percentage of tickets will be automated within 30-60 days.

How to use: Richpanel can be used by integrating it with your existing e-commerce platform and customer service channels. Set up a self-service portal, configure automation workflows, and manage all customer interactions from the unified dashboard. The platform also offers migration support to ease the transition from other help desk solutions.

Core features

AI agents that draft or fully resolve support replies
Unified inbox across email, chat, social, SMS, WhatsApp and voice
Multi-brand and multi-channel helpdesk management
One-click migration from Gorgias, Zendesk and others
Usage-based billing per AI-resolved conversation
Performance guarantee on ticket automation rate

Best for

→E-commerce brands reducing support headcount costs
→Consolidating support for multiple brands into one platform
→Switching from Gorgias/Zendesk with minimal setup effort
→Automating a target share of tickets within a set timeframe

Pricing

Helpdesk seats
$100/seat
AI handled conversations
$200/mo
Toolspool rankingby monthly traffic

Reviews

Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.

Sean Frank on Why Ridge moved to Richpanel
Richpanel · 34K views
Richpanel Product Demo
Richpanel · 16K views
Cody Plofker on Why Jones Road Beauty migrated to Richpanel
Richpanel · 15K views