Outcome-based AI agents for Shopify brands that execute cancellations, returns, and refunds with audit trails, billed per resolution.
What it does
ResponseCX (by Stateset) is an AI customer service platform built specifically for DTC and Shopify brands. Its agents have write access to systems like Shopify, Recharge, Gorgias, and Stripe, so they can actually cancel orders, pause subscriptions, or issue refunds rather than just answering questions, with every action audit-logged and human escalation built in.
Core features
AI agents with write access to Shopify, Recharge, Gorgias, and Stripe
Automated order cancellation, refunds, and returns processing
Subscription pause/update handling
Audit-logged actions with policy grounding
Human escalation with full ticket context
SOC 2 Type II compliant infrastructure
Support across email, chat, social, and voice channels
Best for
→Automating end-to-end returns and refunds for ecommerce
→Handling subscription pause/cancel requests without staff
→Reducing customer support operating costs
→Providing 24/7 order status and cancellation handling
→Scaling support across multiple channels for DTC brands
Pricing
Starter
$2.50/outcome
Growth
$2.00/outcome
Enterprise
$1.50/outcome