Enterprise voice, SMS, and chat AI agent platform for large contact centers automating customer support, sales, and collections calls.
What it does
Regal is a platform for building and deploying AI agents that handle phone, SMS, chat, and web voice conversations for enterprise contact centers. It includes tools for journey building, IVR A/B testing, conversation intelligence, and unified human-AI agent dashboards.
How to use: Regal allows users to build AI Agents once and deploy them across all channels. It integrates with major contact center software and CRMs, enabling personalization using real-time customer data. Users can automate customer interactions with a drag-and-drop orchestration tool and refine interactions with native A/B testing.
Core features
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