Multilingual AI CX platform for emerging-market banks, healthcare providers and governments automating support in local languages.
What it does
Proto is an AI customer-experience platform that deploys chat and voice agents supporting local/underserved languages for sectors like banking, healthcare, government and telecom. It bundles an AI agent inbox, live chat, ticketing, sentiment/emotion analytics, translation, and an 'Insight Advisor' for querying institutional data, aimed particularly at regulators and public-sector clients in emerging markets.
How to use: Deploy AI workflows tailored to your customer service operation and data sources. Train autonomous assistants with your knowledge. Expand access to customers across mobile apps, SMS, voice calls and messaging like WhatsApp, Viber and Telegram.