NovaTalks

What it does

NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.

Core features

• ✦Omnichannel platform
• ✦AI chatbots for automation
• ✦Single shared inbox
• ✦Big Data Text Analytics
• ✦Quality Reviews
• ✦Data Reporting
• ✦Client portfolio management

Use cases

• →Automating customer inquiries processing
• →Improving support team efficiency
• →Boosting sales through messenger communication
• →Providing 24/7 customer support
• →Personalized customer experience