My AskAI

What it does

My AskAI is an AI customer service agent that works within your existing helpdesk rather than replacing it. It installs into Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot with no developer setup, trains on your help articles, documents, SOPs, and past tickets, and automatically resolves around 75% of incoming support conversations. Complex issues are handed over to human agents inside the same platform, and a draft-reply mode lets teams roll the AI out safely by reviewing suggested answers first. It supports 95+ languages, can connect to live customer and product data from backend systems, and includes analytics for spotting support trends and knowledge gaps. The company positions it as at least 5x cheaper per ticket than native helpdesk AI agents such as Fin AI or Zendesk AI.

How to use: Sign up for the 30-day free trial and install My AskAI from your helpdesk's app marketplace (Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot). Train the agent on your help center, website, documents, and past tickets, optionally start in draft-reply mode, then let it answer customers directly and hand unresolved conversations to your human agents.

Core features

• ✦Installs inside existing helpdesks (Zendesk, Intercom, Freshdesk, Gorgias, HubSpot)
• ✦Trains on help articles, documents, SOPs, and past tickets
• ✦Resolves around 75% of support conversations automatically
• ✦Intelligent escalation and handover to human agents
• ✦Draft-reply mode for safe rollout
• ✦Multilingual support in 95+ languages
• ✦Connects to live customer and product data via APIs
• ✦Analytics and insights on support trends and knowledge gaps

Use cases

• →Automating customer support for SaaS and eCommerce businesses
• →Deflecting and resolving repetitive support tickets
• →Answering customer questions about accounts, orders, and subscriptions
• →Replacing expensive native helpdesk AI agents at lower cost per ticket
• →Drafting replies for human agents during rollout
• →Providing 24/7 multilingual support