lumenvox.com

What it does

Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.

Core features

✦Intelligent Virtual Agents
✦Agent Assist + Live Support
✦Campaigns + Workflows
✦Conversational AI (Speech recognition, branded voices, sentiment and biometrics)
✦Insights + Analytics
✦Security + Integrations

Use cases

→Automate customer support across multiple channels
→Provide real-time AI agent assist for live support
→Automate repetitive tasks with AI workflows
→Streamline authentication with voice biometrics
→Understand customer emotions to improve experiences