lumenvox.com
Agentlumenvox.com
Conversational AI platform automating support with virtual agents, agent assist, and process automation.
What it does
Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.
Core features
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI (Speech recognition, branded voices, sentiment and biometrics)
Insights + Analytics
Security + Integrations
Best for
→Automate customer support across multiple channels
→Provide real-time AI agent assist for live support
→Automate repetitive tasks with AI workflows
→Streamline authentication with voice biometrics
→Understand customer emotions to improve experiences
Toolspool rankingby monthly traffic