Level AI
AI contact-center platform that scores every customer interaction and deploys voice agents to surface CX insights.
What it does
Level AI is a contact center intelligence platform that combines AI and human agents to analyze the full customer journey. It offers agent coaching, agent-assist tools, auto-QA, voice AI, and analytics to help contact center leaders and agents act on conversation data in real time.
Core features
Automated quality assurance (Auto-QA) across all interactions
Real-time agent assist and coaching
AI voice agents for customer conversations
Voice-of-the-customer analytics and iCSAT scoring
Agent screen recording
Integrations with contact center tech stacks
Best for
→Score and audit 100% of customer interactions automatically
→Coach agents in real time during calls or chats
→Deploy AI voice agents for self-service support
→Monitor regulatory compliance in customer conversations
→Track customer satisfaction trends across channels
Toolspool rankingby monthly traffic
Reviews
Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.
Tutorials
Step-by-step: exactly how to get things done with it.