lang.ai
Conversation-intelligence tool, now part of Capacity, that turns customer-support interactions into searchable insights.
What it does
Lang AI is a conversation-intelligence product that analyzes customer-support interactions to surface trends, escalation drivers and performance insights in plain language. It is now part of Capacity's AI-powered support automation platform.
Core features
Conversation intelligence and analytics
Plain-English querying of interactions
Trend and escalation-driver detection
Support performance insights
Part of Capacity's AI agent/automation platform
Best for
→Analyze customer-support conversations at scale
→Uncover why customers escalate
→Report on contact-center performance
Toolspool rankingby monthly traffic