Kea AI - 24/7 Voice AI for Restaurants

What it does

Kea AI is a Voice AI solution specifically designed for restaurants to automate phone operations. It enables restaurants to capture customer orders, answer frequently asked questions, streamline daily operations, and grow revenue by ensuring no call is missed. Kea AI integrates directly with over 11 Point-of-Sale (POS) systems, offers extensive customization for AI voices and brand-specific FAQs, and provides real-time call reporting and insights. It also handles payments, delivery logistics, reservations, and waitlist management, acting as a comprehensive virtual employee for restaurant phone lines.

Core features

• ✦Voice AI Ordering with direct POS integration (including modifiers)
• ✦24/7 Call Answering (handles unlimited concurrent calls)
• ✦AI Menu Analyzer (ensures order accuracy and prevents 'hallucinations')
• ✦Dynamic FAQs (customizable brand and location-level answers)
• ✦Real-time Call Reporting & Trends Analysis
• ✦Delivery & Payments (supports Apple Pay, Google Pay, credit cards, self-delivery, and third-party delivery)
• ✦Multiple AI Agents (The Judge for order accuracy, The Food Critic for menu/FAQ updates, The Data Guru for daily insights)
• ✦Mobile-Friendly AI Access for instant updates

Use cases

• →Automating order taking and sending orders directly to the kitchen KDS.
• →Answering customer questions about menu items, hours, amenities, and delivery options.
• →Handling high call volumes and multiple callers simultaneously without staff burnout.
• →Providing insights into caller trends, popular items, and potential missed revenue.
• →Streamlining payment processing for pickup and delivery orders.
• →Managing reservations and waitlists efficiently.