Gupshup

What it does

Gupshup is a conversational engagement platform that empowers businesses to engage meaningfully with customers across commerce, marketing, and support use-cases on 30+ channels. It provides tools for building AI-powered chatbots, managing multi-channel messaging, and automating customer interactions to maximize customer lifetime value and reduce the cost of service.

How to use: Use Gupshup to build and deploy AI-powered chatbots, manage conversational campaigns, integrate with various messaging channels, and automate customer interactions across marketing, commerce, and support functions.

Core features

• ✦AI Agents
• ✦Conversation Builder
• ✦Campaign Manager
• ✦Omnichannel Messaging
• ✦Integrations

Use cases

• →Automate customer acquisition and support with AI-powered chatbots.
• →Manage and scale click-to-chat ads.
• →Personalize conversations with unified customer profiles.
• →Send and receive multi-channel rich media & texts across countries.
• →Drive business growth by engaging contextually and enabling self-serve.