macha

What it does

Macha AI is an AI-powered customer support chatbot designed for Shopify sites and Zendesk. It can answer queries about order tracking, policies (shipping, returns, etc.), and products. Macha AI aims to be the AI layer between customer queries and support teams, creating faster, better email replies with AI on Zendesk. It empowers support teams with an AI copilot for faster, more accurate support, saving up to 4 minutes per ticket. Macha AI integrates with knowledge bases, past tickets, and customer data to provide personalized and efficient support.

How to use: Macha AI integrates with Zendesk and Shopify. Highlights of the desired response are provided, and the AI generates a complete email. It learns the agent's writing style and brand persona for consistent replies. It can also generate responses in over 80 languages.

Core features

• ✦AI Copilot for Zendesk
• ✦Multilingual Support (80+ languages)
• ✦Knowledge Base Integration
• ✦Past Tickets Integration
• ✦Customer Data Access
• ✦Automated Ticket Responses

Use cases

• →Automating routine customer support tasks
• →Handling international customer queries
• →Improving agent productivity
• →Automating website support inquiries
• →Streamlining complex inquiries
• →Automating post-purchase queries