Getgro.io

What it does

Getgro is a customer experience platform that unifies support channels such as live chat, email, WhatsApp and Instagram into one dashboard. It uses AI trained on a company's knowledge base to generate responses, automate ticket routing, and surface customer insights and thematic review summaries. The product is offered via early access.

Core features

• ✦Omnichannel inbox across chat, email and social
• ✦AI assistant trained on your knowledge base
• ✦Automated ticket assignment, tagging and prioritization
• ✦Conversational surveys in multiple languages
• ✦Thematic customer-insight summaries
• ✦One-click integrations with existing tools

Use cases

• →Consolidating support channels in one place
• →Deflecting tickets with AI-generated answers
• →Automating repetitive support workflows
• →Measuring CSAT and NPS from customer feedback