DeskDay

verified

Chat-based IT support and ticketing platform for MSPs.

What it does

DeskDay is a unified next-gen IT support platform future-proofed for MSPs and MSSPs to perform their daily tasks effectively & easily. It offers chat-based ticketing, project management, billing, timesheets, reporting, and more. DeskDay also provides customer ticketing apps, MS Teams integration, and mobile apps.

How to use: Sign up for a free trial, then streamline your MSP operations with DeskDay's features, including chat-based ticketing, project management, and billing. Integrate with your existing tool stack for a seamless experience.

Core features

✦Chat-based Service Desk
✦Project Management
✦Billing
✦Timesheets
✦Reporting
✦Customer Ticketing App
✦MS Teams App Integration
✦Mobile App

Use cases

→Streamlining ticket management and resolution
→Managing IT projects with real-time collaboration
→Automating billing processes
→Tracking billable hours
→Generating reports for efficiency analysis
→Providing multi-channel support to end-users