A lightweight AI support inbox unifying chat and email with AI-drafted replies, positioned as a cheaper Intercom alternative for founders.
What it does
Craftman is a support inbox built for startup founders that combines website chat and email into one feed. Its AI reads your docs and knowledge base to draft replies you review and send, rather than auto-responding. It is marketed as a simpler, lower-cost alternative to Intercom.
Core features
Unified inbox for chat and email
AI-drafted replies from your knowledge base
Human review before any message is sent
Optional AI chatbot for autopilot answers
Training on PDFs, URLs or pasted text
Feedback boards on higher tiers
Best for
→Handling repetitive customer support questions
→Running support as a solo founder or small team
→Deflecting tickets with self-serve AI answers
→Consolidating Gmail and chat into one workflow
Pricing
Free
Pioneer
$29/mo
Builder
$49/mo
Pro
$79/mo
Legend
$149/mo