ConvoZen
Unified conversational-AI platform running voice, chat and email agents plus analytics for contact centers.
What it does
ConvoZen (formerly CallZen, by NoBroker Technologies) is a unified conversational-AI platform for contact centers. It runs autonomous AI agents across voice, WhatsApp, chat, email and social, plus supervisor/analyzer agents that review 100% of interactions for quality, sentiment and compliance, and a real-time agent copilot.
Core features
Omnichannel AI agents (voice, chat, WhatsApp, email, social)
Supervisor AI for 100% QA and compliance
Real-time agent copilot
Sentiment and intent analytics
Lead scoring and escalation monitoring
Flexible deployment (SaaS, private cloud, on-prem)
Best for
→Automate contact-center conversations
→Audit 100% of calls for QA/compliance
→Assist agents live with next-best actions
→Score leads and track sentiment