Cohere

What it does

Cohere.io offers cobrowsing and AI-powered automation for customer support teams. It helps resolve issues faster, protect and grow revenue, and improve customer satisfaction by visually guiding customers and providing instant, personalized answers across various channels. The platform leverages AI to automate ticket resolution, extract knowledge from past conversations, and identify customer trends.

Core features

• ✦Cobrowsing for real-time visual guidance
• ✦AI-powered automation for ticket resolution
• ✦Personalized answers across multiple channels
• ✦Knowledge extraction from past conversations
• ✦Advanced analytics for identifying customer trends
• ✦Integration with existing CX platforms

Use cases

• →Automating up to 60% of customer support tickets
• →Doubling self-serve resolutions
• →Launching personalized support across web and mobile
• →Scaling CX efficiency and customer loyalty
• →Delivering faster, 24/7 service